Support

• iPhone and iPad running iOS 26 or iPadOS 26 and later. This is the full app, including Apple Pencil annotation.
• Mac running macOS 26.2 and later. It is a native Mac app with its own windows and menus. Annotations are view-only on the Mac; see What’s different on Mac.
• Apple Watch running watchOS 26 and later. The Watch app is a standalone haptic metronome.
• Widgets for the Home Screen and the Mac desktop.

A few features need iOS 27 or macOS 27 and are marked that way in these articles.

No. eSuite never asks you to create an account or sign in. It uses the Apple Account already on your device for iCloud sync, for eSuite+ purchases and, on iPhone and iPad where the law requires it, for an age check through Apple, so there is no password to remember and no account for us to keep.

If you are signed in to iCloud, your library syncs between your devices automatically. If you are not, everything stays on the device and the app works the same, except that sharing annotations with collaborators and Remove Download need iCloud.

On a brand-new library, eSuite adds a demo score, Debussy’s Clair de Lune. Its opening pages walk you through the reading gestures, so open it first. You can delete it whenever you like. If you are signed in to iCloud and have no eSuite library there yet, the demo score appears the next time you open the app.

If you are signed in to iCloud, the first time you open eSuite on a device whose library is empty you will see a short “Welcome to eSuite!” screen while eSuite checks iCloud for an existing library. It closes once your scores have arrived, or after about 30 seconds if there are none. An empty library may also say “Checking iCloud…” for up to 30 seconds for the same reason.

Short one-time tips appear beside controls as you explore, mostly on iPhone and iPad. Each tip goes away once you use the control or close it, and if you use iCloud, tips you have already seen stay hidden on your other devices.

On iPhone and iPad, where the law requires it, Apple may ask whether to share your age range with eSuite. eSuite uses it only on your device, to decide whether a parent or guardian needs to approve the Catalog and eSuite+, and doesn’t keep it; see Age checks and a parent’s approval. If you use iCloud, a one-time “Update Your Other Devices” notice may also appear: update eSuite on your other iPhones, iPads, and Macs so they keep showing your scores.

There is no settings screen inside the iPhone and iPad app. The toggles live in the Settings app: open Settings, tap Apps, then eSuite, and you will find:

• Advanced Library Management (off by default) adds view, sort, and filter controls to the Library, and the grid or list choice to Playlists.
• Smart Suggestions (on) lets eSuite fill in missing score details by reading the score itself.
• Do Not Disturb Reminders (on) shows a reminder to silence notifications when you enter Performance Mode.
• Personal Annotations on Shared Scores (off) lets you keep private markings on a score whose annotations you have shared.
• Multiple Shared Annotations per Score (off) allows more than one shared set of markings on the same score.
• Use Original App Icon (off) keeps the standard icon if you are an eSuite+ subscriber.

On the Mac, choose eSuite › Settings (or press ⌘,). The Mac window has Advanced Library Management, Smart Suggestions, Collaborative Annotations, and Allow Multiple Shared Sets.

Your eSuite+ subscription is managed from the button at the top of the Catalog tab: eSuite+ to subscribe, or the account button (Manage Subscription) once you have. See Managing, restoring, or cancelling eSuite+.

1. In the Library, tap the + button.
2. Choose Upload from Files. On the Mac the + button opens the file picker directly, or use File › Import Scores… (⌘O).
3. Select one or many PDFs from Files, iCloud Drive, or any other file provider, then tap Open.

Each PDF becomes a score titled after its file name, with a number added (for example “Nocturne 1”) if eSuite already has a file with that name. Composer, instrument, genre, and period start as “Unknown” and are filled in automatically a moment later by Smart Suggestions, where available. A progress card shows while the files are copied; for twenty or more files it stays up while thumbnails are generated.

eSuite keeps its own copy of the file, so the original in Files is untouched.

1. In the Library, tap +, then Scan Document.
2. Allow camera access the first time. Hold the device over each page; the scanner crops and straightens pages automatically.
3. Scan every page, then tap Save.

All scanned pages are combined into one PDF named “Scan” plus the date and time. You can rename it and fill in the details with Edit Info, and Smart Suggestions will try to read the title and composer from the scan.

eSuite registers as a PDF viewer, so you can send a PDF to it from almost anywhere. On iPhone and iPad, open the share sheet on the PDF and choose eSuite. On the Mac, right-click the file in Finder and choose Open With › eSuite.

You will see an “Imported” confirmation once the score is in your library. If the file is not a valid PDF, the import fails with a message explaining why.

eSuite has a guided importer that brings over your forScore scores, titles, composers, genres, and tags. It needs two things exported from forScore: a CSV list of your library and the annotated PDFs themselves.

In forScore:

1. Open the tools menu and choose Backup. Create a new backup, then share it and save it somewhere in Files. The backup is the CSV source.
2. Go to your score list, select all scores, and choose Share › Annotated PDF. Save them into a single folder in Files.

In eSuite:

1. Tap +, then Import from forScore. The sheet repeats the forScore steps with screenshots; tap Skip — I’ve already exported if you have done them.
2. Select the CSV file. eSuite shows how many scores it found.
3. Select the folder of PDFs. eSuite matches each CSV row to a PDF by file name.
4. Review the matched and unmatched lists, then tap Import.

Good to know:

• forScore tags become Playlists. An existing playlist with the same name is reused.
• Scores whose title already exists in your library are skipped, so running the import twice is safe.
• Only the top level of the chosen folder is searched. Put all the PDFs in one folder with no subfolders.
• Instrument and period start as “Unknown” and can be filled in by Smart Suggestions or by hand.

PDF only. Image files, such as photos, can’t be imported. To bring in paper music, use the camera scanner on iPhone or iPad, which turns your scans into a PDF. MusicXML and other notation formats are not supported.

Password-protected PDFs cannot be imported. Remove the password in another app first.

Dragging files into the Library window is not currently supported on any platform. Use the + button, the share sheet, or Open With instead.

Search has its own tab. Tap Search in the tab bar (on the Mac, in the sidebar) and start typing. The toggle at the top (on the Mac, beside the search field) switches between your Library and the Catalog. It’s hidden while the Catalog is unavailable, for example while it’s waiting for a parent or guardian’s approval.

In Library scope, results match anywhere in a score’s title, composer, genre, instrument, or period, and playlists match by name. Title matches are listed first. After you type two letters, suggestions from your library’s composers, instruments, genres, and periods appear above the results (on the Mac, under the search field); choose one to search for it. When results span several instruments, chips appear so you can narrow to one. An empty search field shows your recent searches; swipe one to remove it, or tap Clear.

Natural-language search (iOS, iPadOS, and macOS 27, with Apple Intelligence turned on): ask for things like “romantic piano pieces I added last week” and press Search. eSuite understands title, composer, instrument, genre, period, date added, and when you last opened or worked on a score, and lists what it finds under Results for You. Requests of three words or more also run automatically when a plain keyword search finds nothing. Everything runs on your device.

By default the Library stays minimal: scores appear most recently used first, as a grid when the window is wide and a list when it’s narrow (usually a list on iPhone and a grid on iPad). To unlock the controls, turn on Advanced Library Management in the Settings app (tap Apps, then eSuite). On the Mac it is on by default, in eSuite › Settings. A Library Options button then appears with:

• View: Grid or List.
• Sort by: Date Added, Recents, Title, or Composer. Choose the current option again to flip the direction. The sort order goes back to Recents when you relaunch eSuite; your grid or list choice is remembered.
• Filter by: Composer, Instrument, Genre, or Period, plus Clear Filters. Filters are cleared each time you come back to the Library.

“Recents” counts any interaction: opening a score, drawing, bookmarking, or editing its info or pages. The same setting also enables the grid and list choice in Playlists. On the Mac, the menu bar’s View menu also has the Library’s view and sort options.

Touch and hold a score in the Library (right-click on the Mac) and choose Edit Info. On iPhone and iPad, it’s also in the score’s toolbar (or its More Actions menu) while a score is open.

• Title is required. Composer and Genre are free text.
• Instrument and Period offer presets; choose Other to type your own.
• Thumbnail: generate one from the first page, upload a photo, or remove it.
• Generate Smart Suggestions reads the score and proposes values for you to accept.

Nothing is saved until you tap Done. To change several scores at once, use Select and then Edit Info (on the Mac, right-click the selection and choose Edit); the bulk sheet can set composer, instrument, and genre, run Generate Smart Suggestions, and generate, upload, or remove thumbnails for all selected scores.

Smart Suggestions reads the text on a score’s first page to work out the title, composer, instrument, genre, and period. On supported devices running iOS, iPadOS, or macOS 27 and later, when you’re online, it sends the text of a score’s first page (and sometimes its current title) to Apple’s Private Cloud Compute, which Apple says doesn’t keep it. Otherwise it runs entirely on your device. Smart Suggestions sends nothing to eSuite.

Automatic: after an import or scan, and about ten seconds after each launch for scores not yet processed, eSuite quietly fills in fields that are blank or “Unknown”. A title is only replaced when it looks like a file name. Details you typed yourself are never overwritten.

Manual: open Edit Info and tap Generate Smart Suggestions. A sheet shows each suggested value next to the current one; select the ones that look right, adjust any with the pencil, then Apply and Done. For several scores at once, select them, choose Edit Info, tap Generate Smart Suggestions, then Accept Selected; see Smart Suggestions for several scores at once.

If you see “Unable to Generate Suggestions”, the scan is probably too low quality to read. “No Suggestions Found” means the current details already look correct. The button is hidden where Apple Intelligence isn’t available or is turned off, and when Smart Suggestions is off (see I do not see Generate Smart Suggestions). To turn Smart Suggestions off, open the Settings app, tap Apps, then eSuite; on the Mac, choose eSuite › Settings.

1. Select the scores (see Selecting several scores at once), then choose Edit Info (on the Mac, right-click the selection and choose Edit).
2. Tap Generate Smart Suggestions. A counter shows progress as each score is read.
3. A Smart Suggestions section lists each field (Title, Composer, Instrument, Genre, and Period) with the number of scores that have a suggestion. Everything starts switched on. Switch off a field to skip it, or expand it to review each score, with its current value shown underneath.
4. Tap Accept Selected, or tap Dismiss All Suggestions to discard them.

The button appears only when Smart Suggestions is on and your device can run it. “No Suggestions Found” means the selected scores’ details already look right.

iPhone and iPad: tap Select in the Library toolbar or inside a playlist, then tap scores, or use Select All. Actions are Delete, Edit Info, and Add to Playlist; inside a playlist, Delete lets you choose Remove from Playlist or Delete from Library. Tap Done to finish. (Select on the Playlists screen selects whole playlists.)

Mac: ⌘-click toggles a score, ⇧-click selects a range, ⌘A selects all once a score is selected, and Esc clears. Right-click a selected score for Add to Playlist, Edit, Select All, Deselect All, and Delete.

Inviting collaborators is always one score at a time, so it is not offered on a multiple selection.

Open Edit Pages (from the score’s long-press menu, or from the toolbar while the score is open; on the Mac, right-click the score in the Library), tap the checkmark (on the Mac, click Done), and choose Save as New Score. You do not have to change anything first. The copy is titled with “(Copy)” and keeps the details, your personal annotations, and bookmarks, while the original is unchanged.

This is handy for keeping two page setups of the same piece, for example a full version and a cut version for a performance. Scores from the Catalog can’t be duplicated: Edit Pages on a Catalog score has no Save as New Score, and the checkmark simply saves your page changes to it.

Touch and hold the score (right-click on the Mac) and choose Delete, or select several and use the trash button (on the Mac, right-click the selection and choose Delete). You will be asked to confirm because deletion cannot be undone.

Deleting removes the score from all your devices that use the same iCloud account, along with its PDF, thumbnail, your personal annotations and bookmarks, its iCloud copy, and its place in every playlist. Shared annotations you received for that score are kept and move back to Received Annotations. A Catalog score can be added again from the Catalog with an eSuite+ subscription.

Deleting a playlist never deletes the scores inside it.

Playlists live in their own tab. Tap the Create Playlist button in the toolbar, give it a name, and it appears at the top of the list. On the Mac, choose File › New Playlist (⌘N).

Touch and hold a playlist (right-click on the Mac) for Rename, Duplicate, Change Artwork, and Delete, plus Remove Artwork once the playlist has a photo of your own. To delete several playlists at once, tap Select, choose them, and tap the trash button; on the Mac, ⌘-click them, then right-click one of them. Artwork defaults to a grid of the first four scores’ thumbnails; Change Artwork lets you pick a photo instead.

Playlists are listed newest first and cannot currently be reordered. Duplicating copies every score in the same order.

There are three ways:

• Inside the playlist, tap Add Scores. Search by title, tap the scores you want, and tap Done. The stepper lets you add the same score more than once, for a repeated piece in a programme.
• From the Library, touch and hold a score and choose Add to Playlist, or select several scores first. Pick a playlist, or choose New Playlist to create one and add in a single step. On the Mac, Add to Playlist is a submenu; its New Playlist… item creates an “Untitled Playlist” with the score already in it, ready to rename.
• While reading on iPhone or iPad, tap the Add to Playlist button in the score’s toolbar. On iOS 26, or when the toolbar runs out of room, it is in the “…” menu. On the Mac, right-click the score in the Library instead.

You can also say “Add score to a playlist in eSuite” to Siri. See Siri and Shortcuts.

Reorder: touch and hold a score in the playlist, then drag it to its new position. On the Mac, drag the handle at the right edge of the row, or right-click the row and choose Move Up or Move Down.

Remove: swipe a row to the left and tap Remove. The score stays in your library. To remove several, tap Select, choose the scores, and use the trash button, which offers Remove from Playlist or Delete from Library. On the Mac, ⌘-click the scores, then right-click one of them for the same choices.

Open any score from inside a playlist and the whole playlist is queued in order around it. Turn past the last page and the next score opens with an “Up Next” notice. Turn back past the first page and the previous score opens on its last page, with a “Previous” notice. On iPhone, a firm haptic tells you when you reach the very start or the very end.

Performance Mode is not switched on automatically; tap the Performance Mode button whenever you are ready. On the Mac, turning past the last page also opens the next score, but turning back stops at page one; use the Previous Score and Next Score buttons in the score window’s toolbar to move either way (each score opens on its first page).

Tap the right two-thirds of the page to go forward and the left third to go back. This works the same in Performance Mode. There is no swipe gesture, which keeps accidental page turns from happening on stage. With VoiceOver on, swipe up or down on the page to turn it; see Using eSuite with VoiceOver.

Taps do not turn pages while you are zoomed in, or on iPhone while annotation mode is on. Outside Performance Mode, a tap with Apple Pencil marks the page rather than turning it, so turn with your finger. You can also drag the page scrubber, or use a keyboard or Bluetooth pedal. On the Mac, click the left or right half of the page.

On iPhone and iPad, the screen stays awake while a score is open. On the Mac, your display follows its usual sleep settings.

The capsule along the bottom of a score is the scrubber. Drag it to move through the piece: a thumbnail of the page, with its number, appears above the scrubber, and lifting your finger jumps to that page. Small dots mark bookmarked pages while you drag. On iPhone you also feel a light tick per page, with a firmer tap at bookmarks and at the first and last page.

The scrubber hides in Performance Mode, while annotation mode is on (iPhone), and on single-page scores. Drawing with Apple Pencil leaves it in place.

Pinch to zoom up to five times, then drag to pan. Zoom resets when you change page so that tap page turns are ready again. While zoomed in, taps do not turn pages.

Tap the Bookmark button in the score toolbar to bookmark the current page; tap again to remove it. On iOS 26, or when the toolbar runs out of room, Bookmark is in the “…” menu.

Bookmarks show as dots on the scrubber while dragging. On iOS 27 and later, touch and hold the Bookmark button for Previous Bookmark and Next Bookmark (this needs Bookmark to have its own spot in the toolbar, not be tucked into the “…” menu). Bookmarks on hidden pages are kept but skipped.

Tap the gold Performance Mode button (the theatre masks) at the right of the score toolbar. Every control disappears: the toolbar, tab bar, status bar, scrubber, and drawing palette. Tap page turns, keyboards, and pedals keep working, and your annotations stay visible. To leave, tap the small X in the top-left corner.

The Apple Pencil does not draw in Performance Mode, so a stray touch cannot mark your score. Updates from collaborators are held until you exit, so nothing changes on the page mid-performance.

The first time you enter Performance Mode in a session, a banner reminds you to turn on Do Not Disturb. To do that, open Control Center, tap Focus, then Do Not Disturb. You can turn the reminder off with Do Not Disturb Reminders in the Settings app under Apps > eSuite.

Most Bluetooth page-turner pedals, including AirTurn, PageFlip, and Donner models, pair with your iPad or iPhone as a keyboard. Pair the pedal in the Bluetooth settings, set it to send arrow keys or Space, and it will turn pages in eSuite with no further setup. External keyboards use the same keys.

Keys are ignored while annotation mode is on (iPhone) and while a sheet is open over the score. eSuite reclaims the pedal automatically when Edit Info or Edit Pages closes; after any other sheet, such as Add to Playlist, close and reopen the score if the pedal stops responding. On the Mac, arrow keys and Space turn pages in the score window too; see Mac keyboard shortcuts.

With a score open, VoiceOver reads the page as one item: the score’s title, then “Page 3 of 12”, with “bookmarked” added when the page has a bookmark. Swipe up with one finger for the next page and swipe down for the previous one. This also works in Performance Mode, where the tap areas can’t be reached with VoiceOver.

The page scrubber can be adjusted the same way: select it and swipe up or down to move one page at a time. While you’re annotating, swipes don’t turn pages, so the drawing canvas stays reachable. Search results and scores in a playlist each read as a single button.

Mac: the page reads the same way. Press VO-Up Arrow or VO-Down Arrow to turn pages, or use the Next Page and Previous Page actions, which Voice Control can use too.

Scores always open on their first visible page, so a performance starts from the top every time. Use bookmarks or the scrubber to jump ahead. On iPhone and iPad, when you move back through a playlist, the previous score opens on its last page so you can rewind naturally. On the Mac, the Previous Score button opens it from the top.

Open Edit Pages from the score toolbar (in the “…” menu on iOS 26, or when the toolbar runs out of room) or from the score’s long-press menu in the Library. On the Mac, right-click the score in the Library. The original PDF is never changed, and hidden pages can be restored at any time.

• Hide or show pages: tap thumbnails, choose Hide Page or Show Page from a page’s menu, or type a range into “Show only pages _ to _”. A Select All / Deselect All button sits above the pages (at the bottom of the sheet on the Mac).
• Rotate: tap a page’s menu for Rotate Right or Rotate Left.
• Reorder (iOS 27, macOS 27): drag pages into a new order, or use Move to Front and Move to End from the page menu. Reset Order restores the original.

Tap the checkmark (Done on the Mac) when you are done and choose Save Score to apply the changes to this score, or Save as New Score to create a copy with these pages and leave the original untouched. A Catalog score can’t be copied, so for one the checkmark saves your changes straight away. If every page is hidden, nothing is saved. Hidden pages are skipped when turning pages and on the scrubber. Annotations stay attached to their pages through any hiding, rotating, or reordering.

If the score’s PDF is only in iCloud, it downloads first; pages can be edited once the score is on the device.

Not currently. eSuite shows one full page at a time and re-lays it out when you rotate the device. Landscape works best on iPad for wide scores; pinch to zoom for a closer look.

Just start writing. On iPad the Pencil draws directly on the page with no mode to switch into, while your fingers keep turning pages and zooming. The first Pencil touch brings up the tool palette, which stays for the rest of that score visit. The Annotate button shows or hides the palette, and Performance Mode puts it away; your next Pencil touch always brings it back.

Finger drawing is not available on iPad, and the Pencil does not draw in Performance Mode.

Tap Annotate in the toolbar. The palette appears and you can draw with your finger. Page turns are off while annotating, so you can mark freely, but pinch zoom still works for detail. Tap Annotate again to go back to reading.

If your iPhone supports Apple Pencil, just start writing with the Pencil; no button is needed. After the first Pencil touch, that iPhone works like iPad: the Pencil draws directly, your fingers keep turning pages and zooming, and Annotate shows or hides the palette. Finger drawing is then no longer available on that iPhone.

eSuite uses Apple’s standard drawing palette: pen, marker, pencil, eraser, ruler, and a color picker, with undo and redo. The default is a black pen.

There is no “clear page” command; use the eraser to remove marks. Colors are shown as they would look on white paper.

Annotations are stored per page and tied to the original page, so they survive hiding, rotating, and reordering in Edit Pages. They sync through iCloud with the rest of your library and are always visible, including in Performance Mode.

On the Mac, annotations display but cannot be edited. Shared annotations you have received show alongside your own.

Share a score’s annotations and the people you invite see your markings on their own copy of the piece, live, as you make them. It is one-way: you write, they watch. Receivers cannot change your marks or re-share them, but they can add private marks of their own on their copy.

Sharing happens over iCloud, so everyone needs to be signed in to iCloud. The link only opens for the people you invite. Each share covers exactly one score.

For scores from the Catalog, both the person sharing and the people receiving need an active eSuite+ subscription.

1. Open the score and tap Invite Collaborators in the toolbar (on iOS 26 it’s in the More Actions (…) menu), or touch and hold the score in the Library and choose Invite Collaborators.
2. If you have turned on Multiple Shared Annotations per Score, name the set first. Then wait a moment while the link is prepared (“Preparing Share Link”). If it takes too long, tap Cancel, or eSuite gives up after about 18 seconds; either way nothing is shared.
3. Send the link with Messages, Mail, or any app in the share sheet.

Your existing markings on that score move into the shared set, and everything you draw on that score from now on is shared. If you cancel the share sheet, nothing is shared and your markings return to private. Sharing a Catalog score needs an eSuite+ plan that includes it; without one, Invite Collaborators on the score shows the subscription options.

Shares can only be started from an iPhone or iPad. The Mac can receive and display shared annotations but cannot create a share.

Once a score is shared, its toolbar button changes to Collaboration (on iOS 26 it’s in the More Actions (…) menu), a menu with two choices. Manage Collaborators opens Apple’s people screen, where you can see who has access, invite more people, remove someone, or stop sharing altogether. Notify Collaborators… lets everyone who has joined know you’ve updated the annotations; see Notifying collaborators about new markings. Choosing Invite Collaborators again from the Library on a shared score also goes straight to inviting more people. Managing a share and notifying collaborators work on iPhone and iPad; the Mac can’t manage a share.

If you have turned on Multiple Shared Annotations per Score in Settings, the Collaboration menu lists each shared set by name, each with its own Notify Collaborators… and Manage Collaborators, plus New Shared Annotations… to start a fresh, blank set for a different group.

Tap the link you were sent. eSuite opens, receives the annotations, and asks which score in your library they belong to. A Suggested match appears at the top, already selected, when you already have the same PDF or a score with a matching title; otherwise search your library or pick the score from the list. Tap the checkmark and the score opens with the shared markings in place. Not sure yet? Tap the X to skip; the set waits in Received Annotations, where you can add it later, or tap the link again to pick up where you left off. After you place shared annotations for the first time, eSuite asks whether it can send you notifications, so you hear when the sharer sends an update.

For Catalog scores, the annotations attach to your Catalog copy automatically, downloading it first if needed. Tapping the same link again later simply opens the score.

If you see “Update eSuite”, the annotations were made with a newer version of the app. Update from the App Store and tap the link again.

Annotations you have accepted but not yet attached to a score wait in Received Annotations, a Library toolbar button (a person icon with an exclamation mark) that appears only while such sets exist. It opens Shared with You, where you can Add a set to a score, or swipe to Delete it and confirm. Deleting stops you receiving those annotations; the person who shared them is unaffected. A set shared from an eSuite+ Catalog score needs eSuite+ to add, and it always goes onto that same Catalog score: if the score is in your library, Add attaches the set and opens the score; if not, get the score from the Catalog first, or tap the share link again to add it automatically.

Deleting a score that had shared annotations on it moves those annotations back to Received Annotations, where you can attach them to another score or delete them.

While the sharer draws and a receiver has the score open, strokes appear on the receiver’s screen within about a second, including the stroke forming as the Pencil moves. These live updates are encrypted with a key kept in the shared iCloud record, so our server can’t read them; a few routing details (which annotation set and page, the pen width and color, stroke markers, and the timing) aren’t encrypted. iCloud remains the permanent record and catches up anything that was missed. Updates are held while the receiver is in Performance Mode.

Update notifications: live updates only show while the score is open. When the sharer taps Notify Collaborators…, receivers also get an eSuite notification, which they can turn off for a score with Notify Me of Updates; see Notifying collaborators about new markings.

Offline: creating a share and accepting a link need an internet connection. Markings you draw offline upload automatically the next time the app opens or returns to the foreground, and received annotations are stored on your device, so reading them never needs a connection.

In the same room with no internet, or when our server can’t be reached, iPhones and iPads stream annotations to each other directly, with the same encryption. The first time, iOS asks for Local Network permission; allow it so rehearsal updates keep flowing without Wi-Fi.

Live updates only reach people who have the score open. To tell everyone you’ve added markings, open the shared score, tap Collaboration in the toolbar (on iOS 26 it’s in the More Actions (…) menu), and choose Notify Collaborators…. The sheet shows a preview of the notification and who will get it. Tap Send Notification. eSuite uploads your latest marks first, so they’re in place when people open the score. Drawing never notifies anyone on its own.

Everyone who has accepted your invite gets an eSuite notification, titled with the score, such as “Annie sent an update to the annotations.” It travels through iCloud, so it can take a few minutes to arrive, or appear the next time they open eSuite. You can send one only after at least one person has joined. If sending fails, for example because you’re offline, nobody is notified and eSuite tells you why.

Receiving: tap the notification to open the score. If you already have the score open, a small notice appears instead. Notifications more than a day old aren’t shown. They’re on by default. To turn them off for one score, open it, tap Collaboration (on iOS 26, under More Actions), and switch off Notify Me of Updates in the “Shared by” section (“Shared With You” if several people share with you). The setting syncs to your other devices. eSuite asks for permission to send notifications the first time you attach shared annotations to a score. If you turned notifications off for eSuite, switching this on shows Notifications Are Off with a button that opens Settings.

By default, everything you draw on a score you have shared goes to the shared set. To keep some notes to yourself, turn on Personal Annotations on Shared Scores in the Settings app (Settings › Apps › eSuite). Then, while annotating with your finger on iPhone, a Shared Annotations button in the toolbar switches between My Annotations and the shared set (with several shared sets it opens a “Draw on” menu; on iOS 26 these choices are in the More Actions (…) menu). A “Drawing on” label at the top shows when you’re drawing on a shared set. With Apple Pencil (on iPad, or on an iPhone once you’ve drawn on it with a Pencil), strokes always go to the shared set.

• “You’re offline” or “Check your connection”: sharing and accepting need internet. Nothing was shared and your annotations are unchanged; try again when connected.
• “Sign in to iCloud”: shared annotations travel through iCloud. Sign in from the Settings app, then try again.
• “Your iCloud storage is full”: free some iCloud space or upgrade your plan, then share again.
• “iCloud is temporarily unavailable”: wait a moment and retry.
• “Update eSuite”: the annotations need a newer app version. Update and tap the link again.
• “These shared annotations are from an eSuite+ score”: an active eSuite+ subscription is needed to open annotations on Catalog scores.
• “These shared annotations are part of a newer eSuite+ tier”: your plan doesn’t include that score; upgrade to open them.
• “Preparing the share link is taking too long”: the connection is too slow. Nothing was shared and your annotations are unchanged; try again with a better connection.
• “Receiving the shared annotations is taking too long”: check your connection and tap the link again. If they’re already on their way, they appear when they arrive.
• “Couldn’t accept the shared link”: iCloud couldn’t accept the invitation. Tap the link again in a moment.
• “These annotations are already part of a shared playlist”: they were shared together with a playlist in an earlier version of eSuite, so they can’t be shared again on their own.
• “You’ve already added these shared annotations to your scores”: the link has nothing new to add; the scores are already in your Library.
• “Couldn’t Notify Collaborators”: the notification wasn’t sent, usually because you’re offline, your latest marks couldn’t upload, or it took too long. Check your connection and try again.
• “Notifications Are Off”: notifications are turned off for eSuite. Tap Open Settings and allow them to hear when a shared score is updated.

The Catalog tab is a library of more than 150,000 scores you can browse, preview, and add to your own library. The home screen opens with For You picks chosen from what you already play (popular scores if your library is new; see How the Catalog’s For You picks are chosen), then rows for Instruments, Composers, Popular, Moods, the Top 100, Periods, What’s New, and Genres. Tap a card to open that score or category; the row names with an arrow (Instruments, Composers, Top 100, and What’s New) open a page with everything in that row.

Category pages can be sorted by Title, Composer, or Year, and narrowed to one instrument with the chips at the top of the page. Composer pages include a short biography and all of that composer’s works. Browsing needs an internet connection; recently loaded rows may still show offline.

The sources and licences for Catalog scores are listed under Acknowledgements & Licenses at the bottom of the Catalog, and on each score’s page under Source & Rights; see Where Catalog scores come from.

On iPhone and iPad, where the law requires it, a parent or guardian may need to approve the Catalog and eSuite+ first. See Age checks and a parent’s approval.

Version 27.1 adds the Catalog and eSuite+. Where the law requires it, Apple treats this as a significant change to the app, and someone under 18 who already had eSuite needs a parent or guardian to approve it. To find out whether that applies to you, eSuite asks Apple for your age range on Apple’s own screen. It never asks for your birthday. Adults who share their age range are never blocked, though in some regions they see a one-time Apple screen describing the update. The check runs on iPhone and iPad with iOS or iPadOS 26.2 and later. The Mac never asks.

If approval is needed, the Catalog tab shows Ask to Use the Catalog. Tapping Get or opening a locked Catalog score shows Ask to Use eSuite+. Tap Ask a Parent or Guardian and Apple sends them the request. On iOS 27 and iPadOS 27 you can also choose to have them approve in person on your device with their Screen Time passcode. As soon as they say yes, the Catalog opens by itself, even if eSuite was closed when they answered.

• Request Sent: waiting for their answer. Tap Ask Again to send the request again.
• Not Approved Yet: they said no for now. You can tap Ask Again at any time.
• “Your request couldn’t be sent just now”: wait a moment, then tap Try Again.
• Catalog Unavailable or eSuite+ Unavailable: eSuite couldn’t check with Apple, or you chose not to share your age range. Make sure you’re signed in to the App Store, choose to share when Apple asks, then tap Try Again.
• A spinning wheel on the Catalog tab means the check is still running. It usually clears in a moment.

Until a parent or guardian approves, only the new features are paused: the Catalog tab and the Catalog side of Search, eSuite+ and its app icon, restoring locked Catalog scores, sharing or receiving annotations on Catalog scores, and the Siri and Shortcuts actions for the Catalog. For those, Siri says “The Catalog needs a parent or guardian’s OK first.” A family eSuite+ subscription still needs the approval. Your library, playlists, annotations, importing, and collaboration on your own scores work exactly as before.

Each time it checks, eSuite uses your age range only on your device and then drops it. It never stores it or sends it to us. See the Privacy Policy.

The For You cards at the top of the Catalog come from your own library: the instruments, composers, and periods of your scores, weighted toward scores you’ve opened recently and ones you’ve added from the Catalog. Picks stay on instruments you play and near the difficulty of what you already have. They never include scores you already own, and they change from day to day. With a new or nearly empty library, For You shows popular scores instead.

The choosing happens on your device. To find candidates, eSuite asks our server for scores similar to the Catalog scores in your library (up to 50 of them) and for scores on your two most-used instruments. Our server doesn’t keep that list. On devices with Apple Intelligence, an on-device model may reorder the picks; it never uses Private Cloud Compute. See the Privacy Policy for details.

Catalog scores are public-domain or openly licensed editions from libraries and archives such as the Library of Congress, IMSLP, and the Internet Archive, and each one is credited to its real source. Open a score’s page and scroll to Source & Rights to see:

• the source, with View original source to open the item where it came from
• the arranger or editor, where there is one
• the edition’s licence, such as a Creative Commons licence, linked to its terms, when it has one
• a short rights note for that source

The details strip near the top of the page also shows the year, page count, publication date, and source. Public-domain status can differ from country to country, so check the rights note and the original source before you perform, record, or share a score. The full list of sources and licences is under Acknowledgements & Licenses at the bottom of the Catalog.

Open the Search tab and switch the toggle to Catalog. Results are grouped into Composers and Scores, with partial matches and similar works listed under Closest matches, and the composer matching tolerates misspellings. When results span several instruments, tap a chip to narrow them.

On devices with Apple Intelligence, press Search on a longer request such as “peaceful baroque cello” and eSuite refines the results on your device, using the instrument, period, and mood it understood. Searches of three or more words that find only a few scores are refined automatically. You will briefly see “Refining results…”.

You can also ask Siri: “Search the catalog in eSuite” or “Find sheet music in eSuite”.

Every score page has a Preview button, and previews are free for everyone. You can read the whole score, not just the first page. Without eSuite+ the pages carry a light diagonal “PREVIEW · eSuite+” watermark, and Get in the preview shows the subscription options; subscribers see a clean preview and can tap Add to add the score from inside it.

Previews and downloaded Catalog scores are protected from screenshots, screen recording, and screen mirroring: the pages appear black in captures, and while recording or mirroring is active the preview shows a “Preview Hidden” notice instead. On the Mac the whole window is excluded from screenshots, recordings, and screen sharing while Catalog content is on screen. Turn mirroring off to continue.

Without eSuite+, previews are pages our server draws with the watermark built in. If a score’s pages haven’t been drawn yet, you’ll see Preparing preview… while eSuite waits and checks again, up to three times.

If the pages still aren’t ready, or the connection drops, the preview shows Preview Unavailable. Close it and try again a little later. If one page shows a circular arrow instead of music, tap the arrow to reload just that page.

Without eSuite+, every page carries diagonal “PREVIEW · eSuite+” ribbons. Subscribers see clean pages. If you subscribe from inside a preview, it reloads without the watermark and stays on the page you were reading.

Nothing from a preview is saved to your device or your library. To keep the score, tap Get at the top of the preview, or Add if you subscribe.

Many Catalog scores are more than a century old, and a few contain words that are offensive today, such as a slur in a period song lyric. Where we know about this, the score’s page shows a short note from us just below the Preview button, and the same note appears above the pages in Preview, so you can decide before you open or add the score.

Notes are written by the eSuite team and don’t change the music itself. If you think a score needs a note, or a note is wrong, tap Suggest a Correction on the score’s page. See Reporting a wrong title, composer, or other detail.

Everything you do with your own music is free and always will be: importing, scanning, playlists, annotations, iCloud sync, collaboration, the Watch metronome, and browsing, searching, and previewing the Catalog. There are no ads.

eSuite+ is the subscription that unlocks adding Catalog scores to your library. Subscribers get:

• Unlimited access to the entire current Catalog, with scores downloading straight to the library.
• Collaboration on Catalog scores with other subscribers.
• One subscription across iPhone, iPad, and Mac.
• An exclusive eSuite+ app icon on iPhone and iPad.

Two plans are offered, Individual and Family. Family shares the subscription with everyone in your iCloud Family Sharing group. Current prices and the free trial are shown on the pricing table and in the App Store. See Subscribing to eSuite+ and Sharing eSuite+ with your family.

1. Open the Catalog tab and tap the gold eSuite+ button at the top right. The same sheet opens when you tap Get on a score or in a preview, or Get eSuite+ on a locked score.
2. Choose Individual or Family. The sheet shows the price, how often it renews, and any free trial you can get.
3. Confirm the purchase with Apple, the same way as any App Store purchase.

The sheet closes on its own once the subscription is active. If you started from Get on a score’s page or from its touch-and-hold menu, that score then downloads automatically. The gold button is replaced by the Manage Subscription button, and on iPhone and iPad the eSuite+ app icon is applied (unless you have turned on Use Original App Icon).

Apple handles the payment, so eSuite never sees your name or card details. The sheet also links to the Terms of Service and the Privacy Policy, and has a Restore Purchases link if you have subscribed before. Current prices are on the pricing table. To change plans or cancel, see Managing, restoring, or cancelling eSuite+. To share with your family, see Sharing eSuite+ with your family.

The Family plan shares eSuite+ with the people in your Apple Family Sharing group. The Individual plan covers one Apple Account and can’t be shared.

• Family members open eSuite on their own devices, signed in with their own Apple Account. eSuite+ turns on for them automatically, with nothing to buy. If the gold eSuite+ button still shows at the top of their Catalog, they can open it and tap Restore Purchases.
• Still not showing? The person who subscribed can check that sharing is on: in the Settings app, tap your name, then Subscriptions, choose eSuite, and turn on Share with Family.
• Switching between Individual and Family: tap the Manage Subscription button at the top of the Catalog and choose the other plan.
• Libraries stay separate. Family Sharing shares the subscription only. Each person’s scores, playlists, and annotations stay in their own iCloud. To work from the same markings, use shared annotations.
• Children: if Ask to Buy is on, a child’s request to subscribe goes to a parent or guardian, and eSuite+ turns on as soon as they approve it. Where the law requires a parent’s approval for the Catalog, a child still needs that approval on a family plan. See Age checks and a parent’s approval.

Open the score’s page and tap Get (subscribers see a download icon). Without eSuite+, Get shows the subscription options. The score downloads, the page closes, and the score opens in your Library, where it behaves like any other score: playlists, annotations, bookmarks, and Edit Pages all work. If the score is already in your library, Get opens your existing copy instead of adding a second one. To add a score without opening its page, see Getting or previewing a Catalog score without opening its page.

A score marked Coming Soon does not have its PDF available yet and cannot be previewed or added. If you see a message that a score is part of a newer eSuite+ tier, your current plan does not include it.

Catalog scores aren’t part of your iCloud score backup (the iCloud page doesn’t count them under Scores Backed Up), because the Catalog is their backup. They still sync to your other devices with the rest of your library, and if a score’s file is removed because a subscription ended, it re-downloads from the Catalog when you subscribe again.

Touch and hold any score in the Catalog (right-click on the Mac) for Get, Preview, and View Details. Get from this menu adds the score while you keep browsing: a notice shows it downloading, then “Added to your library.” If you already have the score, you’ll see “This score is already in your library” and nothing downloads again.

Without eSuite+, Get opens the subscription sheet, and the download continues once you subscribe. Scores marked Coming Soon offer only View Details. Get on a score’s own page works slightly differently: when it finishes, it opens the score in your Library, and if you already have the score, it opens your existing copy.

Subscriptions are handled by Apple. As a subscriber, tap the Manage Subscription button (the person icon) at the top of the Catalog tab to change plans or cancel; it opens Apple’s subscription sheet directly. You can reach the same place in the Settings app under your Apple Account › Subscriptions. On the Mac the same button opens the App Store’s subscriptions page.

If you have subscribed on another device or reinstalled the app and your scores show as locked, tap the eSuite+ button at the top of the Catalog and choose Restore Purchases. eSuite checks with the App Store and re-downloads any locked scores. If the Catalog already shows Manage Subscription, open a locked score and tap Restore Score instead.

Refunds for subscriptions are requested through Apple at reportaproblem.apple.com.

Your Catalog scores stay in your library but become locked: the PDF is removed from each of your devices while the score’s details, your annotations, bookmarks, and playlist positions are all kept. In your Library and in Search, locked scores show a lock icon, and opening one there explains that resubscribing brings it right back.

When you subscribe again, locked scores re-download automatically with everything intact. Scores are never locked just because you are offline; eSuite only locks them once the App Store confirms the subscription has ended.

Subscribers automatically get the eSuite+ app icon on iPhone and iPad as soon as the subscription is active, and iOS shows a short notice whenever the icon changes. Prefer the original? Open the Settings app, go to Apps › eSuite, and under App Icon turn on Use Original App Icon; the change applies the next time you switch back to eSuite. The icon is not available on the Mac.

On the score’s Catalog page, tap Suggest a Correction. Choose what needs fixing (period, composer, instrument, difficulty, mood, genre, title, or something else), pick or type the right value, and add a note if you like. eSuite then opens a pre-addressed email to feedback@esuitemusic.com with the details filled in; send it from there. We review every correction before the Catalog is updated.

Because a correction is an ordinary email from your own address, we can see your email address. We use it only if we need to ask you about the correction. If no Mail account is set up on your iPhone or iPad, and always on the Mac, eSuite opens your default mail app instead.

Sync is automatic whenever your device is signed in to iCloud; there is nothing to set up in the app. Your scores, their details, playlists, bookmarks, annotations, and page edits all sync between your iPhone, iPad, and Mac. Each personal score’s PDF is also backed up to your iCloud so it can be re-downloaded on any device.

The bottom of the Library shows the current state, for example “Synced with iCloud”, “Backing up scores…”, or “Backup waiting”. Tap it to open the iCloud page, which has Sync Now, a count of scores backed up (with Back Up Now while any are waiting), and a per-score view of what is on this device.

To stop eSuite using iCloud, turn it off for eSuite in your device’s iCloud settings. The app then keeps everything locally.

Once a score’s PDF is backed up to iCloud, you can remove it from the device without losing anything. Touch and hold the score (right-click on the Mac) and choose Remove Download, or use the On This Device list on the iCloud page, which also shows the space used and, once you’ve removed any, offers Download All. The score stays in your library with its details and annotations, shows a small cloud icon, and re-downloads the moment you open it, or choose Download from the same menu to fetch it ahead of time, for example before going offline.

If you see “hasn’t finished backing up yet”, wait for the backup to complete and try again. Catalog scores are not included here; delete one and add it again from the Catalog if you need the space.

Sign in to the same Apple Account and iCloud on the new device, install eSuite, and open it. The first launch shows “Welcome to eSuite!” while your library arrives, and PDFs download as you open scores. Catalog scores return automatically with your eSuite+ subscription. If they stay locked, tap Restore Purchases on the eSuite+ sheet, or open a locked score and tap Restore Score (see Managing, restoring, or cancelling eSuite+).

After an update that changes how scores sync, you may see “Update Your Other Devices”. Update eSuite everywhere so every device keeps showing your scores.

• “No internet connection”: changes are saved on the device and sync when you are back online.
• “iCloud storage full” or “iCloud is full”: free up iCloud space or upgrade your plan; syncing and backup resume on their own.
• “Sync conflict”, “Network issue”, “Sync issue”, “iCloud is temporarily unavailable”: eSuite retries automatically. Tap Sync Now on the iCloud page to retry immediately.
• “Not signed in”: sign in to iCloud in the Settings app to sync.
• “Backup waiting”: some scores are queued to back up to iCloud. They upload automatically; tap Back Up Now on the iCloud page to start right away.
• “Not backed up yet” (under a score on the iCloud page): its PDF hasn’t reached iCloud yet, so Remove Download isn’t offered until it has.
• “Unable to save” after Sync Now: your changes couldn’t be saved on the device, often because it’s out of storage. Free up some space and try again.
• “Storage unavailable” banner: the device could not open its storage at all and changes will not be saved. Free up space on the device and relaunch the app.

Not at the moment. There is no export, print, or share-out of PDFs or annotations. Your original PDFs remain wherever you imported them from, and scans can be redone if needed. The only sharing in eSuite is inviting collaborators to view your annotations live.

eSuite for Mac is a native app that shares your library over iCloud. It is built for reading, organising, and following along, with a few differences from iPhone and iPad:

• Scores open in their own windows, which are restored when you relaunch. Click the left or right half of the page to turn, and show a thumbnail sidebar with ⌃⌘S.
• Annotations are view-only. Your markings and shared sets display, but drawing is on iPhone and iPad only. The Mac can accept shared links but cannot start a share.
• There is no scrubber, bookmarks, zoom, or Performance Mode in the Mac score window.
• Importing is via the + button, File › Import Scores…, or Finder’s Open With. The camera scanner and forScore importer are iPhone and iPad features.
• Sort, filter, and grid or list controls are on by default; sort and view choices are also in the View menu.
• Settings are in eSuite › Settings. Home Screen quick actions and the eSuite+ app icon are not available on the Mac.

A locked Catalog score on the Mac asks you to resubscribe on your iPhone or iPad. While you’re subscribed, the Manage Subscription button in the Catalog opens the App Store’s subscriptions page; when you’re not, that spot shows the eSuite+ button instead.

Hold ⌘ while clicking to select several scores or playlists (in the Library, the Playlists tab, or inside a playlist), or ⇧ to select a range. Right-click a selected item for bulk actions.

eSuite on Apple Watch is a haptic metronome that you feel rather than hear, so it is silent in rehearsal and on stage. It runs on its own and does not need your iPhone nearby.

• Tempo: turn the Digital Crown to set 30 to 240 BPM.
• Time signature: the button at the bottom-left cycles through 2/4, 3/4, 4/4, and 6/8. The first beat is accented; 6/8 accents beats one and four.
• Start and stop: tap the play button at the bottom-right, or use the watch’s double-tap gesture.

Accented beats are a strong tap and the others a light click, with a flashing dot on screen. The metronome keeps running when you lower your wrist, for as long as watchOS lets it run in the background. When the watch can’t keep it going, a small moon icon appears and the taps pause whenever your wrist is down; stop and restart the metronome to clear it. Your last tempo and time signature are remembered.

The Watch app does not have tap tempo, subdivisions, sound, or complications, and it does not sync with the iPhone app.

Add eSuite widgets from the widget gallery on iPhone, iPad, or the Mac desktop. There are three:

• Scores: your most recently viewed scores, with thumbnails. Small, Medium, and Large sizes show one, three, or five scores, and Extra Large (iPad and Mac) shows ten. On iOS 27 and macOS 27 and later there’s also a full-screen size that shows as many as fit, up to ten. Large and bigger sizes have a search button that opens Catalog search.
• Playlists: your recent playlists with artwork and score counts, in the same sizes.
• Search: a small widget that jumps straight into Search, in your Library or the Catalog.

Tap a score or playlist to open it. Touch and hold a widget (on the Mac, Control-click it) and choose Edit Widget to turn off Show Recents and hand-pick exactly which scores or playlists appear, or to choose where the Search widget searches. Lock Screen widgets are not available.

You can say these to Siri:

• “Open Clair de Lune in eSuite” or “Open a score in eSuite”
• “Continue practicing in eSuite”, which shows the score you last practised with a Resume button
• “Open Recital playlist in eSuite” or “Open a playlist in eSuite”
• “Add score to a playlist in eSuite”
• “Search the catalog in eSuite” or “Find sheet music in eSuite”
• “Search eSuite for Chopin”, which opens Search in your Library with that text filled in

In the Shortcuts app, eSuite also offers Remove Score from Playlist (with undo), Open Catalog Score, Add Catalog Score to Library (requires eSuite+), Search Catalog with instrument, period, and mood filters, and Find Scores and Find Playlists actions you can filter and sort to build your own automations. Catalog actions work once the Catalog is available on your device; if a parent or guardian still needs to approve it, Siri tells you (see Age checks and a parent’s approval).

Your scores and playlists appear in Spotlight search, and Siri Suggestions learns the scores and playlists you open most.

On recent iPhones and iPads, use the camera search built into the system to point the camera at a printed score, a concert programme, or a poster, or select one in a screenshot, and eSuite offers up to five matching scores from your library. Tap one to open it. Matching covers your own library, not the Catalog.

Touch and hold the eSuite icon on your Home Screen to jump straight to the last two scores you opened and your last playlist. The menu fills in as you use the app.

eSuite has no accounts, no ads, no analytics tools, and no tracking across other companies’ apps or websites, and we never sell your data. Your library, annotations, and Playlists live on your device and in your own iCloud, which we cannot access.

When the app connects to our server (for the Catalog, previews and downloads, or live collaboration), the companies that run our service keep short technical logs for security and to keep the service running. Cloudflare keeps your IP address, country, network provider, device type, and the web address requested (which can show which Catalog scores you looked at) for 31 days. With eSuite 27.1 and later, Supabase never sees your IP address. For 7 days its logs keep the approximate location of the Cloudflare data center you connected through, your country, the web address requested, and a technical fingerprint of how your device’s software makes secure connections (which identifies the kind of software, not you). Cloudflare logs visits to this website the same way. Score files and preview pages download directly from Backblaze, which sees your IP address and the file while it delivers them; we haven’t turned on its download logs. We don’t store your search text, the library scores used for Catalog recommendations, or the purchase proofs used for eSuite+ checks, and live drawing updates are encrypted so our server can’t read them. If you’ve chosen to share analytics with app developers in your device’s settings, Apple also gives us crash reports and summary statistics.

On iOS, iPadOS, and macOS 27 and later, when you’re online, Smart Suggestions may send the text of a score’s first page, and sometimes its current title, to Apple’s Private Cloud Compute; otherwise it reads the score on your device. You can turn it off in the Settings app under Apps > eSuite, or in eSuite’s Settings on the Mac. Feedback and Catalog corrections are ordinary emails from your own mail app, so we see your email address. On iPhone and iPad, where the law requires an age check, eSuite asks Apple for your age range (never your birthday) to decide whether a parent or guardian needs to approve the Catalog and eSuite+. It’s used only on your device and isn’t kept or sent anywhere; see Age checks and a parent’s approval. To remove your data, see Deleting your eSuite data. The full details are on the Privacy Policy page.

eSuite has no account, so there is no account to close. Your library lives on your devices and in your own iCloud, so that is where you delete it. Apart from emails you send us and the optional crash reports Apple shares with developers, the only other records are short technical server logs, which delete themselves.

• Your library: delete scores and playlists in the app. To delete every score, tap Select, then Select All, then Delete (on the Mac, click a score, press ⌘A, then right-click and choose Delete). Deletions sync, so they’re removed from your other devices and from iCloud too.
• Everything in iCloud at once: in the Settings app, tap your name, then iCloud, open your iCloud storage, choose eSuite, and delete its data. Deleting the app removes what is stored on that device.
• Shared annotations: to stop people receiving your markings, open the score, tap Collaboration, choose Manage Collaborators, and stop sharing. Sets you received can be deleted from Received Annotations.
• eSuite+: deleting your data doesn’t cancel your subscription. See Managing, restoring, or cancelling eSuite+.
• Server logs delete themselves: Cloudflare’s after 31 days and Supabase’s after 7. To have an email you sent us deleted, write to feedback@esuitemusic.com.

Scroll to the bottom of the Library and tap Provide Feedback. It appears below your scores, so it’s hidden while your Library is empty, a filter matches nothing, or you’re selecting scores; in that case, email us at the address below. On iPhone and iPad this opens a pre-addressed email that includes your app version, device type, OS version, and the number of scores in your library to help us investigate; delete those lines if you prefer. On the Mac it opens a blank email to us in your mail app.

If no mail account is set up on the device, tap Copy Email Address and write to us from anywhere: feedback@esuitemusic.com. For business questions use contact@esuitemusic.com.

• “Failed to import” and a file name, or “not a valid PDF or is corrupted”: eSuite couldn’t read that file as a PDF. Open it in Files or Preview to check it displays, and re-export or re-download it if it does not. If it opens fine, check your device has free space and try again.
• PDFs that need a password to open are rejected with one of the messages above. Remove the password in another app and import again.
• “Import failed:” followed by a reason usually means eSuite couldn’t save its copy of the file, most often because the device is out of space. Free some up and try again. If you see “Could not access app storage”, restart eSuite and try again, and email us if it keeps happening.
• Only PDFs are supported; see Which file types can I import?

A cloud icon means the score’s PDF is in iCloud but not on this device. Open the score, or touch and hold it and choose Download, with an internet connection. If the download fails, eSuite shows “Unable to load PDF” or a Download Failed message. Check your internet connection, the sync status at the bottom of the Library, and that this device has free space, then try again.

A locked icon means a Catalog score whose eSuite+ subscription has ended; see What happens to my Catalog scores.

“Unable to load PDF” (“Score Unavailable” on the Mac) on a score with no cloud icon means this device has neither a readable file nor a finished iCloud backup to download. Usually the score was added on another device that hasn’t backed it up yet: open eSuite on that device while it’s online, make sure it’s up to date and your iCloud has space, and give it a few minutes. If the original file is gone or damaged, import the PDF again. If it’s a Catalog score, for example one opened from a playlist, your eSuite+ subscription may have ended; see What happens to my Catalog scores.

The Catalog is online, so browsing, searching, previews, and downloads all need an internet connection. Rows you loaded recently can still appear while you’re offline, and Catalog scores already in your library open without a connection.

• “Couldn’t Load Catalog” (“The catalog took too long to respond”): check your connection, then tap Try Again.
• Get changes to Try Again, with “Could not download PDF” or “Download failed” underneath: the download didn’t finish and nothing was added to your library. Tap Try Again.
• School, work, or filtered networks: eSuite talks to api.esuitemusic.com, and score files and preview pages download from Backblaze (backblazeb2.com). If the Catalog works on one network but not another, or fails only while a VPN or filtering app is on, ask the network’s administrator to allow both addresses, or try a different connection.
• Live collaboration uses the same server. When it can’t be reached, iPhones and iPads in the same room still stream annotations to each other directly. See Live updates, and what works offline.
• If the Catalog tab shows Ask to Use the Catalog or Catalog Unavailable instead, see Age checks and a parent’s approval.

• Check the pedal is connected in the device’s Bluetooth settings and set to a keyboard mode that sends arrow keys or Space.
• Make sure no sheet is open over the score and that annotation mode is off; keys are ignored in both cases.
• Close and reopen the score to give it keyboard focus again.

Both need a recent iPhone, iPad, or Mac with Apple Intelligence turned on in the Settings app (System Settings on the Mac) and its models finished downloading, so they are hidden where that is not available yet. Natural-language search runs on the device itself. Smart Suggestions also runs on the device, except on iOS, iPadOS, or macOS 27 and later when you’re online, where it uses Apple’s Private Cloud Compute. If Generate Smart Suggestions is missing, check that eSuite’s Smart Suggestions toggle is on in the Settings app under Apps > eSuite, or in eSuite › Settings on the Mac. Natural-language search also needs iOS 27, iPadOS 27, or macOS 27. It has no button of its own: in Library search, press Search or Return, or type three or more words that find no keyword matches, and matches appear under Results for You; see Finding a score or playlist. Keyword search and manual editing work everywhere.